The following rates apply when a school/ group cancels an activity planned with Eco-Logic:
|Activity cancelled 14 days prior to program||10% cancellation fee payable|
|Activity cancelled 7-13 days prior to program||25% cancellation fee payable|
|Activity cancelled 48 hours- 7 days prior to program||50% cancellation fee payable|
|Activity cancelled less than 48 hours prior to program||100% cancellation fee payable|
|Activity cancelled less than 48 hours prior to program, due to the DET’s decision such as a health warning.||50% cancellation fee payable|
In the event of adverse weather or unsafe conditions, Eco-Logic will always offer an alternative activity at the same time as programmed. This may be an activity at camp using the same themes as the planned activity. If Snorkelling or Canoeing were planned, Eco-Logic may be able to reschedule the day or time to when conditions are appropriate or offer a program with similar themes such as bush or marine. When a reschedule is not possible due to limitations from either party, a $55 administration fee is payable to Eco-Logic.
We understand that schools or programs may be affected at short notice by decisions made by the Department of Education & Training or school principals/ councils regarding Fire Danger Ratings in the Summer months. In this situation our standard cancellation policy will apply, unless the cancellation is made less than 48 hours prior, when a 50% cancellation fee will apply for the program. Eco-Logic will do it’s best to reschedule the activity/ program later as required, though full fees for the new program will apply in addition to the cancellation fee charged.
On days of CFA’s Code Red/ Catastrophic rating, Eco-Logic will be completely closed for business. Any groups booked for activities on these days will be rescheduled where possible, or a full refund will be made to the group.